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Refund & Cancellation Policy

Last updated: 11 January 2026

1. Overview

This policy explains RYDO Mobility's cancellation and refund terms for self-drive car rental bookings. By making a booking, you agree to these terms.

2. Cancellation by the Customer

If you cancel your booking, the following refund rules apply on the rental amount paid:

Time of CancellationRefund
More than 48 hours before pickup100% refund
24 – 48 hours before pickup75% refund
6 – 24 hours before pickup50% refund
Less than 6 hours before pickup / No-showNo refund

The security deposit, if paid, is always fully refunded upon cancellation, regardless of timing.

3. Cancellation by RYDO

  • In the rare event that we need to cancel your booking due to unforeseen circumstances (mechanical issues, previous customer delay, etc.), we will:
  • Offer you a replacement vehicle of similar or higher category at no extra cost, OR
  • Provide a 100% refund of the rental amount plus a ₹500 goodwill credit for a future booking.

4. Early Return

If you return the vehicle earlier than the booked drop time, no refund is provided for the unused hours/days. The full booked rental amount applies.

5. Extension of Booking

You may extend your booking subject to vehicle availability. Extensions must be requested by calling +91 93901 20964 at least 3 hours before the scheduled drop time. Extension charges are billed at the standard daily rate.

6. Refund Processing Time

  • Refunds for online payments are initiated within 2 working days of cancellation approval.
  • The refund typically reflects in your account within 5–7 working days depending on your bank/UPI provider.
  • Security deposits are returned within 3–5 working days after vehicle return, subject to damage/fine assessment.
  • All refunds are made to the original payment method only.

7. Deductions from Refunds / Deposit

The following may be deducted from your refund or security deposit before it is returned:

  • Outstanding traffic fines / e-challans
  • Toll charges, parking fees, or interstate permit charges
  • Fuel shortfall (charged at market rate + ₹100 service fee)
  • Cleaning charges for excessive dirt, smoking, or spillage (₹500 – ₹2,000)
  • Damage repair costs (as per garage estimate)
  • Late-return fees (₹200/hour after 30-minute grace period)
  • Insurance deductible in case of accident (up to ₹25,000)

8. Non-Refundable Situations

  • Cancellation after vehicle has been picked up (mid-trip cancellations forfeit the entire rental).
  • Bookings ended early due to violation of our Terms & Conditions by the customer (e.g., unauthorised driver, drink driving, misuse of vehicle).
  • No-show cases (customer does not turn up within 60 minutes of the booked pickup time and did not communicate).

9. How to request a cancellation

Cancellation requests are processed during business hours (9:00 AM – 9:00 PM IST). Requests received after hours will be processed the next working day.

10. Contact

For refund-related queries:
RYDO Mobility · Hyderabad, Telangana